FirstMile Reviews
Shipping Solutions for Ecommerce

FirstMile is a United States Post Office workshare partner with unique software that allows e-commerce shippers to access multiple USPS workshare carrier networks across the US. This allows our shippers to get a better combination of price and service for each dollar they spend on postage.

FirstMile processed more than 21 Million Packages last year.
That is more than 1,748,000 packages per month.

The United States Post Office completes virtually all of the final mile delivery work in our network. While the Post Office strives for perfection, it has yet to achieve 100% on-time service across the more than 143 billion total pieces it processes on the average year.

On average we see that postal products meet or exceed their service expectations between 96-98% of the time, depending on the period reviewed. What this means is that customers will see delays on a small percentage of packages that move via postal networks, like ours.

We continue to push the United States Post Office to perform as close to 100% as is possible.

For Current United States Postal Performance Statistics, please click the link provided

FirstMile
4.5
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Ariel Anderberg
Ariel Anderberg
20:49 01 Mar 18
I’m writing this review with 5 stars and I DO NOT work for First Mile (read someone else’s comment that said that). First Mile delivers. They go above and beyond to satisfy their customer’s needs. Their rates are low and they have been great at communicating!!I think most of the low ratings on here come from people who don’t realize that First Mile uses other shipping companies (and vice versa) so the deliver time may not always be on their shoulders. Do your research before you put blame on a single company.
Ashley Angelos
Ashley Angelos
16:44 21 Jun 18
Bought an item was here the next day!!! The delivery man was SO stinking nice! Yay for great costumer service!
Annalise Arnold
Annalise Arnold
05:52 27 Jun 18
Very pleased with First Mile. My package arrived timely and in good condition. Thank you!!!
Shelby Weeda
Shelby Weeda
18:15 03 Jul 18
Super quick shipping. Got exactly what was advertised. Not cheap quality!! Looks fabulous!!
Marlo Hutchings
Marlo Hutchings
17:54 03 Jul 18
Fast delivery!!! Boxes were clean 😉 That is always a plus so I don't get black on my hands and clothes from taking them in the house. Thank you!!!
Mandy Allen
Mandy Allen
21:55 06 Jul 18
Excellent service! I had a shipment from Firstmile that was scheduled to arrive just a few hours after I was going out of town. I called customer service and Jeff listened to my concerns. I needed the item for my trip and also didn't want it sitting on my porch while I was gone. Jeff from customer support followed up and worked with the logistics crew to get it to me the night before I left! He could have just told me there was nothing he could do, instead he went above and beyond! Thank you!
Heidi Fullmer
Heidi Fullmer
22:17 16 Jul 18
My package was delivered and in great condition. The only thing I would have appreciated is having them ringing my doorbell.
Angela Miller
Angela Miller
20:48 18 Jul 18
Had a delivery from a company nearby & MAN! It came lightening quick! I hadn’t heard of First Mile before, but they found my house - a tricky address - as fast as a unicorn on speed!I plan to opt for these guys & their shipping method any chance I get! It’s about time we got other shipping options than nasty , brown UPS & flippin’ Fed Ex - not to even mention the fabulous government run Post-dictal Office- enough said.Welcome to my front porch, First Mile! Can’t wait to see your magical deliveries appear again & again!
Jessica Bartholomew
Jessica Bartholomew
04:48 20 Jul 18
(read in an "I Love Lucy" voice) "HI HONEY, IT'S HERE!!!" I wish I could say that I had an incredibly handsome husband to yell that to me once my package arrived, but...I'm single. But the fun message written on my package from FirstMile helped me smile just as big. I am very appreciative to the care that FirstMile gave and how quickly it arrived. I will be wearing the item that was delivered on my next date. And...who knows? Maybe one day he'll come home and exclaim, "HI HONEY, I'M HOME!!!"
Kyle Jones
Kyle Jones
00:21 13 Feb 19
I ordered a package. They delivered a package. When it comes to ordering packages, what else is there? I'm one happy camper. Thanks First Mile for your timely and efficient package delivering.
Taylor Jenkins
Taylor Jenkins
05:44 11 Jan 19
They delivered my package quicker than my grandpa falling asleep on a Sunday. That's pretty quick. Like incredibly quick. Package was placed out of site from the street but noticeable to me when I approached the door and was in great condition.
Lacee Remington
Lacee Remington
04:11 01 Feb 19
My package arrived quickly and in perfect condition. I will definitely use them again.
Eric Tobin
Eric Tobin
16:45 03 Jan 19
I have been getting some of my packages from them and they have been great. Very fast, and no damaged boxes.
Corie Long
Corie Long
01:57 21 Nov 18
Super friendly! I've received so many packages my mom suggested I invite him to stay for dinner haha. Would definitely use this delivery service again!
Daniel Moore
Daniel Moore
00:27 23 Mar 19
So, I totally thought my shipment was coming via First Smile, because I read it wrong. Turns out this would have been a great name for them. Very happy with the service.
Cori Crandall
Cori Crandall
21:31 22 Mar 19
The delivery was quick, which I love — only a couple of days. The tracking info never was available, which is a disappointment — need to know when my package will be delivered. Overall I was satisfied.
Kelsie Mecham
Kelsie Mecham
21:35 19 Mar 19
The shipping times are really quick. I placed an order on Friday morning and received it Monday night. However, the tracking needs some major help. This is the second time I have received a package from First Mile and both times, my tracking said "sorting complete" up until the moment it was delivered. This is a no no for me because both my packages were delivered late in the evening and left outside over night because I wasn't expecting them , especially at 9:00 at night. If this business is able to provide more accurate tracking with estimated delivery dates (and delivery times before nightfall), this could take over UPS and FedEx when it comes to shipping carriers.
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