Helpful Tips For Why USPS Tracking Is Not Updating

The United States Postal Service delivers approximately 143 billion letters, packages, and parcels every year. This impressive figure encompasses a vast array of pieces of mail, including both domestic and international shipments. With such a high volume, however, some mail will inevitably slip through the cracks.

When this happens, you may notice things like USPS tracking updates not appearing or tracking status not changing. This could manifest as USPS tracking not updating or even USPS stopped tracking altogether. Possible reasons for these issues can include address issues, technical issues within the USPS network, or bad weather affecting delivery routes.

Tracking Number Not Updating USPS?

There are various reasons why your USPS shipping service might not be updating the tracking status of your USPS package. Understanding these reasons can give you some context, but it doesn’t necessarily solve the problem at hand — you need to know where your USPS shipment is en route.

Tracking status updates may not appear due to high package volume during the holiday season, severe weather conditions like flash floods, or incomplete address information causing delays. Postal workers and USPS workers work hard to manage these issues, but sometimes tracking information fails to offer real-time updates.

If tracking for your item never starts or resumes, consider the following options:

Check With the Sender

Before assuming that all hope is lost, check with the sender for any additional information. Informed delivery might help, but sometimes USPS tracking updates don’t happen because the item hasn’t been sent yet. Contact the sender to ensure they’ve handed the item off to the USPS and verify that you have the correct number.

Monitor the Status of the Tracking

If the item has been sent, monitor the status of your package. In many cases, tracking updates will resume, and you will receive your mail — sometimes a couple of days later than expected. Keep an eye on the tracking status, and if there are no updates for at least five business days, consider reaching out for assistance.

Reach Out to USPS for Help

If you think it’s time to investigate your stalled tracking further, you can reach out to the USPS for help. There are a few different ways that you can get in contact with a USPS representative, including the following:

Visit your local post office and ask for assistance.
Call 1-800-ASK-USPS (1-800-275-8777).
Send an email to USPS customer service online.
Write a letter to the USPS consumer advocate at: USPS Headquarters 475 L'Enfant Plaza SW Washington DC 20260.

Be sure to include the tracking number and correct address in your communication. USPS customer service can assist with issues like missing mail, delivery route changes, or delays due to environmental forces.

File a Claim for the Package

For missing packages, you can file an insurance claim or a missing mail search request. Timeframes vary by mail type, such as:

Priority Mail Express®: Between 7 days and 60 days
Priority Mail Express COD: Between 15 days and 60 days
Priority Mail®: Between 15 days and 60 days
Insured Mail: Between 15 days and 60 days
Registered Mail® & Registered COD Mail: Between 15 days and 60 days
Collect on Delivery (COD): Between 15 days and 60 days
APO/FPO Priority Mail Express Military® Service: Between 21 days and 180 days
APO/FPO/DPO Insured Mail, Registered Mail: Between 45 days and one year
APO/FPO/DPO Insured Mail (Surface Only): Between 75 days and one year

To get started with your lost mail claim, you can use one of the aforementioned contact methods or log onto USPS.com.

Look for an Alternative

What if USPS does not update tracking and you have trouble getting your money back? This isn’t an ideal situation, but unfortunately, it happens. This might motivate you to look into other mail delivery options the next time you need to send or receive an important piece of mail.

There are many shipping services that offer domestic and international services that are likely more secure than USPS. This option is especially wise for eCommerce retailers who depend on reliable shipping partners to deliver orders and maintain their reputation.

Why Is USPS Tracking Not Updating?

Several factors can cause tracking status updates to stall:

Inclement weather: Bad weather can delay packages, especially during long distances.
System errors: Issues like CSS errors, technical issues, or even cyber attacks can cause outages in the USPS system.
Damaged packaging: Damage to the USPS shipping label can hinder tracking.
Item is delayed: High package volume or long distances can cause delays.
Item is already delivered: Sometimes, a package is delivered without a final scan, so check for the package at the final destination.

USPS workers do their best to ensure that delivery status updates are accurate, but sometimes there are delays or errors. If you're expecting incoming mail and encounter issues, it's a good idea to stay proactive and informed.

Inclement Weather

Inclement weather is one of the most common reasons for stalled USPS tracking. This is especially true if the item in question is being shipped via ground delivery across a considerable distance. In this case, the mail will likely have to travel across several states. If there are inclement weather conditions in any of these areas, you could see tracking stop for days or even weeks.

Mail transportation will stall if USPS couriers cannot safely drive in weather conditions. USPS does offer service alerts to inform customers of weather-related delivery delays, but these alerts may not be helpful in instances of stalled tracking.

Tracking information doesn’t offer live updates, so it’s often impossible to know whether your mail is stuck in an area that is affected by a service alert.

USPS System Outage

Sometimes your package’s tracking may stop updating because there is an outage within the USPS system. This can occur when part of the network is down, tracking devices malfunction, or if there is a power outage. In these instances, you may need to wait until the system is back up again to see your tracking start to update. It’s hard to predict how long this may take since the cause of the outage is often unknown.

You can check to see if USPS has issued any service alerts that indicate an outage. If so, there should be an estimated time frame for the resolution of the issue. Check back after this time to see if your tracking has started updating again. If not, the outage may still be ongoing, or there may be another issue to blame for the stall.

Damaged Packaging

It’s not uncommon for packages to get damaged in transit. There are an array of reasons this may happen, including improper handling, poor packaging, and water damage. This will become a major problem if the damage affects the tracking label and renders it unreadable.

In this case, USPS personnel won’t be able to scan the package as it moves through the system, and the tracking will appear delayed on the customer’s end.

Luckily, though, this does not mean that the package is stalled. On the contrary, the package is likely still on its way — though it will probably arrive with damaged packaging, and it’s possible that the contents of the package will be damaged, too. What if USPS does not update tracking? If this happens, you can file a claim with USPS.

Item Is Delayed

Sometimes delayed tracking reflects an actual delay. If your tracking hasn’t updated in a few days, it might be due to an increase in volume — as is common during the holidays — or simply slower processing times due to understaffing.

Both of these issues can cause mail to move through the system slowly, and this can lead to a lag in your mail’s tracking information. Other reasons for a possible delay include:

Increased traffic or traffic accidents.
Inclement weather
Inconsistent carrier routes
Freight airline grounding

Generally, if there is a delay, your mail should start moving through the system again in a few days. In cases of a severe delay, it may take a few weeks.

Item Is Already Delivered

In a best-case scenario, USPS tracking doesn’t update because the item in question has already been delivered. This can happen if a courier delivers it to the destination but does not scan its tracking label before doing so.

If your anticipated delivery date has come and gone and your tracking is still stalled, check to see if it has indeed been delivered. If you don’t see it at the target destination, check with neighbors to see whether it may have mistakenly been delivered to the wrong address.

Why Is USPS Tracking Not Working?

What if USPS does not update tracking? What if tracking never begins on your mail in the first place? These are essential questions to ask when you’re waiting for an important piece of mail.

In the latter scenario, several potential explanations may account for the lack of tracking:

Item Never Shipped

In some cases, USPS tracking may never start because the mail was never dispatched. If you are waiting for an item that you bought online, for example, a seller may mark the parcel as “shipped” in the online platform yet never actually ship the item.

They may do this to skirt platform penalties, receive payment faster, or defraud buyers. It’s difficult to know for sure whether an item has shipped if you are relying on the seller’s word.

Some signs that your item never shipped include a tracking status that says “Shipping Label Created” yet no further details about the USPS shipping receipt. This typically means that the sender has created a label but the label has not yet been scanned by USPS.

The status may also say “pre-shipment” or “USPS awaiting item,” indicating that the mail has not actually shipped. If USPS stopped tracking beyond this point, it’s likely that the sender never sent the item.

Incorrect Tracking Number

An incorrect tracking number may also be the culprit for inaccurate or absent tracking information. Ensure that you are checking the right number by copying and pasting it from the source or asking the sender for a photo of the tracking label.

What if USPS does not update tracking? If you’ve confirmed that the tracking number is correct, but you still do not see any updates in the USPS tracking system, a different issue is likely to blame.

Failed Courier Transfer

Sometimes USPS tracking doesn’t update consistently when a piece of mail is transferred from another courier. If you notice that USPS tracking stopped when the mail was supposed to be transferred, this is a sign that the transfer might not have been successful.

Courier transfers happen in circumstances such as the following:

Delivery hand-off from UPS or FedEx.
Item is processed through customs.
USPS is the sole service provider in an area.

In these instances, the original courier must give the mail to USPS, at which point USPS should create a tracking number that offers updates. If you see no tracking details from USPS, though, the item might have gotten lost during the transfer, or the tracking label might not be created yet.

Item Is Lost in Transit

Lost mail is certainly a worst-case scenario, but unfortunately, it is sometimes the reason why USPS tracking doesn’t update. If USPS tracking shows no movement, it’s possible that the mail was stolen, lost, or destroyed.

One example of this went viral when a group of thieves in Los Angeles stole millions of dollars of packages from a train. Although most package theft doesn’t take place on this scale, it’s still a common culprit when parcel post tracking is not updating.

What if USPS does not update tracking and your mail contains valuables? You may be able to receive compensation for the value of a lost package if the sender insured the item. USPS offers standard shipping insurance for items up to $5,000 in value. The cost of insurance will depend on the value that the sender declares for the item.

If an item is sent via Priority Mail Express® or Priority Mail®, up to $100 in coverage is included in the postage.

USPS System Error

Sometimes a system error is to blame when USPS stopped tracking. Like any other kind of technology, the USPS system is not immune to failure, and it’s even been the target of cyber attacks in recent years.

Hackers may cause the system to go down, which in turn, means that sometimes USPS tracking doesn’t update. Less nefarious system issues such as server outages may contribute to this issue, too.

What if USPS Does Not Update Tracking & I Need Solutions?

The USPS is one of the best mail systems in the world. Despite its advanced technology and efficiency, though, there are often delays and errors that affect mail tracking. What if USPS does not update tracking and you need to find a fast solution?

Partnering with a more reliable shipping specialist can help you avoid the pain of USPS stopping tracking. FirstMile works with eCommerce retailers and anybody else who needs fast, reliable, and affordable shipping.

Call us at (888) 993-8594 or Contact Us online for more information.

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