FirstMile Reviews
Shipping Solutions for Ecommerce

FirstMile is a United States Post Office workshare partner with unique software that allows e-commerce shippers to access multiple USPS workshare carrier networks across the US. This allows our shippers to get a better combination of price and service for each dollar they spend on postage.

FirstMile processed more than 52 Million Packages this year.
That is more than 4,333,300 packages per month.

The United States Post Office completes virtually all of the final mile delivery work in our network. While the Post Office strives for perfection, it has yet to achieve 100% on-time service across the more than 143 billion total pieces it processes on the average year.

On average we see that postal products meet or exceed their service expectations between 96-98% of the time, depending on the period reviewed. What this means is that customers will see delays on a small percentage of packages that move via postal networks and eCommerce shipping companies, like ours.

We continue to push the United States Post Office to perform as close to 100% as is possible.

For Current United States Postal Performance Statistics, please click the link provided

FirstMile
4.6
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Rachel Marks
Rachel Marks
21:24 02 Dec 20
Before I got my delivery I didn’t even know that FirstMile existed. It made my day to get my delivery so promptly and efficiently. I was excited to see that there are new competitors in the delivery market besides just Amazon, UPS, FedEx etc. Way to go! What a great, fast, efficient company. I hope they deliver more of the things I order from other stores 🙌🏻
Melody Craig
Melody Craig
18:36 30 Nov 20
I really love first mile delivering my packages. I feel like they really value the customer and ensure that each package arrives without damage or tampering. Makes me feel like I can really trust them!
W. Stacy E. Maurer
W. Stacy E. Maurer
23:15 29 Nov 20
I ordered my package and I was notified that they were busier than normal and that the package my come a little later than normal, but it actually came super quick! So it was a nice little surprise!
Rachael Crittenden
Rachael Crittenden
21:46 27 Nov 20
First Mile is an awesome company! They’re deliveries are always on time, even during the busy holidays! I will use them again and again!
Kris Capener
Kris Capener
20:25 17 Oct 20
Great delivery. They actually placed it at the front door instead of tossing it up onto the porch from 10 feet away! Recommend using this service.
Brynn Stringham
Brynn Stringham
00:02 17 Oct 20
Oh man... what a wonderful experience getting a package delivered by these guys!! My package was handled better than the other guys (brown truck or white truck) have ever treated my packages!! Highly recommend them any time you are able to use them.
Melody Wilbur
Melody Wilbur
04:59 10 Oct 20
I'm so pleased with my delivery. Did not expect to receive it so fast let alone find it safely waiting on my porch. I'm impressed! Thank you FirstMile.
Josh Bouwhuis
Josh Bouwhuis
04:21 09 Oct 20
Ordered a CTR ring for myself and it got to me quicker than I thought it would! Awesome work!
Mary Pope
Mary Pope
18:44 03 Oct 20
My packages arrival was right on time and brought great excitement to my dog. The box was very nice and brought lots of fun to the cat.
Skigh Lewis
Skigh Lewis
20:38 02 Oct 20
Quick and reliable service. Package arrived sooner than expected and in excellent condition. Booyah!!
Zachary Duvall
Zachary Duvall
17:36 02 Oct 20
I hadn't even heard of FirstMile before they fulfilled a shipping order from Deseret Book for me, but I think they have a great concept and business model and I hope they can grow 🙂 I prefer supporting local businesses, and I hope Salt Lake merchants will consider using FirstMile!
magdiel moreno
magdiel moreno
20:37 28 Sep 20
Great service! Delivery was faster than expected.
S Trell Beaty
S Trell Beaty
05:23 21 Sep 20
Having a FirstMile vehicle pull up to your house in delivering a package has a professional clean feel to it. The delivery was handled with care. Thank you for offering such great service.
Daron and Christina Nelson
Daron and Christina Nelson
16:40 17 Sep 20
It was awesome! I received an email saying my order had been shipped on a Tuesday and early Thursday morning it was waiting on my porch! Awesome delivery service—fast, professional.
mike butler
mike butler
18:26 14 Sep 20
alway prompt delivery of packages and way way way better than ups all day long and twice on Saturdays. I would definitely recommend trying them out with any of your shipping needs.
Dorothy Miller
Dorothy Miller
02:39 11 Sep 20
Holy Cows you guys! My 📦 shipped ahead of schedule, much to my JOY and udder (ahem 🙂) satisfaction.👍 I think you have earned 5 ⭐'s and a very hearty recommendation .. .. and that's no bull 🐂 !
Lea Shepherd
Lea Shepherd
22:56 10 Sep 20
First Mile was super fast. I got a notification that it had shipped, and received the package the very next morning! Very happy with the service.
Elizabeth Miller
Elizabeth Miller
02:54 28 Aug 20
First Mile delivered my package from Gnarly nutrition. It came just as promised, no complaints.
Kennedy Taintor
Kennedy Taintor
19:53 27 Aug 20
I made my order on Tuesday, and was told it would take 5-7 business days to deliver, but 2 days later I heard a knock at the door, and my package was already here! It was crazy fast and delivered with good quality! My package was in good condition and hardly even looked like it had gone through a shipping process!! Love these guys!
Tony Mendez
Tony Mendez
22:21 25 Aug 20
Fragile packet arrived intact and on time.
Mariah McLaughlin
Mariah McLaughlin
22:02 25 Aug 20
Ya know, I gotta say... it’s really nice sitting at the dining room room table eating lunch, and seeing someone approach your front porch with none other than the long awaited package you’ve been expecting. 10/10 delivery. The box was placed with such care and tenderness on my front porch, that had I not seen a human being deliver it, I would’ve assumed it was an angel. Or a stork. Possibly a unicorn.
Jennifer Biggs
Jennifer Biggs
20:28 25 Aug 20
Came a week earlier than I was expecting! A lot of delivery companies have stopped knocking on your door. I love that they rang my doorbell so I know they are here and I can get my package inside.
Marsha Boam
Marsha Boam
20:39 16 Jun 20
Covid’s not going to ruin your style, Delivery of my book was the extra mile. You made my day, Hooray Hooray! I’ll celebrate you with an A+ today 😊
Laurie Knight
Laurie Knight
01:47 10 Jun 20
I received tracking information quickly and more importantly, it was correct. My big surprise was that I wasn't overcharged for shipping as many companies do. It made shopping online more enjoyable and financially appealing.
Julie Bradfield
Julie Bradfield
15:59 22 May 20
I just received my order today and I love it! The service was quick and I can’t believe how fast I got my package! Great hustle FirstMile!
Brandon Gilbert
Brandon Gilbert
02:46 09 Feb 20
As everyone knows there are endless delivery options for modern day shopping that takes place from the couch or ones bed. So when my wife’s latest Albion Fit order arrived traveling 1st class in a First Mile delivery van we knew her precious cargo had been meticulously cared for from pick up until its final destination arriving safely on our front porch! It doesn’t matter if it’s a pair of yoga pants or a refrigerator, you know it’s in good hands with First Mile each and every time!!!
Jaqueline Gutierrez
Jaqueline Gutierrez
22:01 13 Jun 19
I think the delivery service was excellent! They delivered my package quick after I was having problems with the company I ordered from. They let me know when they were here and left my package right at my door step not to mention they also delivered my package in good condition so thank you firstmile! 👍
Alena Azure
Alena Azure
18:57 06 Jun 19
Really fast shipping. It said it was going to be delivered in two weeks or more from the day I ordered it but it came the next week. I wasn't even expecting it. I got home and saw the package on my front door. It totally made my day. The little bloomers are beautiful and have a nice feel to them. My baby loved them. We all did. Not just that but it came with a few gifts! I was definitely not expecting that. Got some gift cards and some other neat stuff.Thank you 😊
Emily Bancroft
Emily Bancroft
02:17 31 May 19
Has been delivered to the right address promptly every time. Sometimes the tracking can be off but if you send an email, a working link can be sent and it works great!
Dan Berthold
Dan Berthold
23:18 30 May 19
Finally a delivery service that get's it ALL right! We couldn't be happier with how quick our order was delivered and especially the way it was delivered. The package was placed on our front porch, but the delivery person took that extra effort to tuck the package behind our large potted plant to avoid it being stolen by porch thieves. They also rang the doorbell to let us know they had arrived. Thank you, Thank You, and Thank You. In other words, you did an excellent job! Kudos to you!!!
Mercedes Ibarra
Mercedes Ibarra
21:01 14 May 19
I can always rely on the items I order to arrive on time and safely. Happy everytime I receive my items.
Daniel Moore
Daniel Moore
00:27 23 Mar 19
So, I totally thought my shipment was coming via First Smile, because I read it wrong. Turns out this would have been a great name for them. Very happy with the service.
Cori Crandall
Cori Crandall
21:31 22 Mar 19
The delivery was quick, which I love — only a couple of days. The tracking info never was available, which is a disappointment — need to know when my package will be delivered. Overall I was satisfied.
Kelsie Mecham
Kelsie Mecham
21:35 19 Mar 19
The shipping times are really quick. I placed an order on Friday morning and received it Monday night. However, the tracking needs some major help. This is the second time I have received a package from First Mile and both times, my tracking said "sorting complete" up until the moment it was delivered. This is a no no for me because both my packages were delivered late in the evening and left outside over night because I wasn't expecting them , especially at 9:00 at night. If this business is able to provide more accurate tracking with estimated delivery dates (and delivery times before nightfall), this could take over UPS and FedEx when it comes to shipping carriers.
Kyle Jones
Kyle Jones
00:21 13 Feb 19
I ordered a package. They delivered a package. When it comes to ordering packages, what else is there? I'm one happy camper. Thanks First Mile for your timely and efficient package delivering.
Lacee Remington
Lacee Remington
04:11 01 Feb 19
My package arrived quickly and in perfect condition. I will definitely use them again.
Taylor Jenkins
Taylor Jenkins
05:44 11 Jan 19
They delivered my package quicker than my grandpa falling asleep on a Sunday. That's pretty quick. Like incredibly quick. Package was placed out of site from the street but noticeable to me when I approached the door and was in great condition.
Eric Tobin
Eric Tobin
16:45 03 Jan 19
I have been getting some of my packages from them and they have been great. Very fast, and no damaged boxes.
Corie Long
Corie Long
01:57 21 Nov 18
Super friendly! I've received so many packages my mom suggested I invite him to stay for dinner haha. Would definitely use this delivery service again!
Jessica Bartholomew
Jessica Bartholomew
04:48 20 Jul 18
(read in an "I Love Lucy" voice) "HI HONEY, IT'S HERE!!!" I wish I could say that I had an incredibly handsome husband to yell that to me once my package arrived, but...I'm single. But the fun message written on my package from FirstMile helped me smile just as big. I am very appreciative to the care that FirstMile gave and how quickly it arrived. I will be wearing the item that was delivered on my next date. And...who knows? Maybe one day he'll come home and exclaim, "HI HONEY, I'M HOME!!!"
Angela Miller
Angela Miller
20:48 18 Jul 18
Had a delivery from a company nearby & MAN! It came lightening quick! I hadn’t heard of First Mile before, but they found my house - a tricky address - as fast as a unicorn on speed!I plan to opt for these guys & their shipping method any chance I get! It’s about time we got other shipping options than nasty , brown UPS & flippin’ Fed Ex - not to even mention the fabulous government run Post-dictal Office- enough said.Welcome to my front porch, First Mile! Can’t wait to see your magical deliveries appear again & again!
Heidi Fullmer
Heidi Fullmer
22:17 16 Jul 18
My package was delivered and in great condition. The only thing I would have appreciated is having them ringing my doorbell.
Mandy Allen
Mandy Allen
21:55 06 Jul 18
Excellent service! I had a shipment from Firstmile that was scheduled to arrive just a few hours after I was going out of town. I called customer service and Jeff listened to my concerns. I needed the item for my trip and also didn't want it sitting on my porch while I was gone. Jeff from customer support followed up and worked with the logistics crew to get it to me the night before I left! He could have just told me there was nothing he could do, instead he went above and beyond! Thank you!
Shelby Weeda
Shelby Weeda
18:15 03 Jul 18
Super quick shipping. Got exactly what was advertised. Not cheap quality!! Looks fabulous!!
Marlo Hutchings
Marlo Hutchings
17:54 03 Jul 18
Fast delivery!!! Boxes were clean 😉 That is always a plus so I don't get black on my hands and clothes from taking them in the house. Thank you!!!
Annalise Arnold
Annalise Arnold
05:52 27 Jun 18
Very pleased with First Mile. My package arrived timely and in good condition. Thank you!!!
Ashley Angelos
Ashley Angelos
16:44 21 Jun 18
Bought an item was here the next day!!! The delivery man was SO stinking nice! Yay for great costumer service!
Ariel Anderberg
Ariel Anderberg
20:49 01 Mar 18
I’m writing this review with 5 stars and I DO NOT work for First Mile (read someone else’s comment that said that). First Mile delivers. They go above and beyond to satisfy their customer’s needs. Their rates are low and they have been great at communicating!!I think most of the low ratings on here come from people who don’t realize that First Mile uses other shipping companies (and vice versa) so the deliver time may not always be on their shoulders. Do your research before you put blame on a single company.
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