What tracking link do my customers use to track a package?

Customers can use the FirstMile Tracking link for the latest package updates.

Packages can be tracked via the respective carrier websites or through the FirstMile Tracking platform.

If you are tracking a package with FirstMile, DHL, USPS and other carriers and the latest tracking event says "En Route to ........." that means there was an electronic notification given to the carrier distribution center that the label has been printed and the package is on it's way. If the package does not arrive and there is no tracking event following "En route" that would signals to us that the label was printed but the package has not yet arrived at the distribution center.