General

Last-mile delivery refers to the final step in the shipping process, where a package is delivered from a distribution hub to the customer’s address. It is often the most expensive & time-consuming part of logistics.

Challenges of Last-Mile Delivery:

1. High Costs – Fuel, labor, and residential delivery fees drive up pricing.
2. Delivery Delays – Traffic, weather, and incorrect addresses can slow shipments.
3. Customer Expectations – Consumers now expect same-day or next-day delivery.

How FirstMile Optimizes Last-Mile Delivery:

🚀 Multi-Carrier Routing – Uses national & regional last-mile solutions

📦 Xparcel Hybrid Shipping – Dynamically selects the best carrier mix

💰 Reduces Last-Mile Costs – Avoids high-cost final-mile fees with optimized shipping

1. Account Submission: We notify you once your account is submitted.
2. Information Collection: We may request additional details or forms.
3. Payment Method Setup: Secure payment details are collected.
4. Test Label Submission: A test label is created for verification.
5. Account Manager Assignment: Your dedicated Account Manager provides training.
6. Service Activation: Once onboarding is complete, shipping services begin.

The setup process typically takes between 10-20 business days, depending on requirements.

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Our support team is available from 8:30 AM to 5:30 PM MST, Monday to Friday. After-hours contacts are also available.

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Support can be reached via phone or email during standard operating hours.

FirstMile is an eCommerce shipping carrier that delivers on behalf of retailers and fulfillment partners. FirstMile utilizes local, regional, national and International carrier networks to help deliver packages all over the world in a timely manner at a competitive price. FirstMile simplifies shipping by taking multiple carrier options and consolidating them into one carrier network, one invoice, one customer support, one claims department, and one pickup.