What Is Last-Mile Delivery?

Last-mile delivery refers to the final step in the shipping process, where a package is delivered from a distribution hub to the customer’s address. It is often the most expensive & time-consuming part of logistics.

Challenges of Last-Mile Delivery:

High Costs – Fuel, labor, and residential delivery fees drive up pricing.
Delivery Delays – Traffic, weather, and incorrect addresses can slow shipments.
Customer Expectations – Consumers now expect same-day or next-day delivery.

How FirstMile Optimizes Last-Mile Delivery:

🚀 Multi-Carrier Routing – Uses national & regional last-mile solutions

📦 Xparcel Hybrid Shipping – Dynamically selects the best carrier mix

💰 Reduces Last-Mile Costs – Avoids high-cost final-mile fees with optimized shipping

Related Questions

General

What Is Last-Mile Delivery?

Last-mile delivery refers to the final step in the shipping process, where a package is delivered from a distribution hub to the customer’s address. It is often the most expensive & time-consuming part of logistics.

General

What does the onboarding process look like?

Once your account is submitted, we'll reach out to inform you. We might also request additional details or have you sign specific forms. After gathering payment methods and a test label, an Account Manager will provide training before you commence services.

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How long does it take to get set up with a new account?

The setup process typically takes between 10-20 business days, depending on requirements.

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What are the hours for support?

Our support team is available from 8:30 AM to 5:30 PM MST, Monday to Friday. After-hours contacts are also available.

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How do I contact support?

Support can be reached via phone or email during standard operating hours.

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Who is FirstMile?

FirstMile is an eCommerce shipping carrier that delivers on behalf of retailers and fulfillment partners. FirstMile utilizes local, regional, national and International carrier networks to help deliver packages all over the world in a timely manner at a competitive price. FirstMile simplifies shipping by taking multiple carrier options and consolidating them into one carrier network, one invoice, one customer support, one claims department, and one pickup.